Returns & Exchanges

Returns Policy

RETURNS POLICY

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read our returns policy below for more information.

GENERAL RETURNS

Eligibility: Returned products must be unworn, unwashed, and in their original condition with original packaging and all tags attached.

Return Period: You can return your products within 14 days of receipt for store credit.

Process: To initiate a return, please contact our customer service team at info@dialed.online with your order number and reason for return. Once your return is approved, you will receive a return authorization number and instructions on how to send your item(s) back to us. Please ensure that the return authorization number is included with your return package.

DEFECTIVE OR DAMAGED ITEMS

Eligibility: We can only refund items if they are defective or damaged.

Return Period: You are entitled to return these items to us within 30 days of receipt for an exchange or a refund.

Return Shipping Costs: We will cover the cost of any return postage for items that are faulty.

Process: To initiate a return for defective or damaged items, please contact our customer service team at info@dialed.online with your order number and details of the issue. Once your return is approved, you will receive a return authorization number and instructions on how to send your item(s) back to us. Please ensure that the return authorization number is included with your return package.

INTERNATIONAL RETURNS

For international orders, please contact our team at info@dialed.online.

INSPECTION AND PROCESSING

Once your return is received and inspected, we will send you an email confirmation to let you know the outcome and process your store credit or refund.

CONTACT US

If you have any questions about our returns policy, please contact us at info@dialed.online.